The Company

Founded in 2006, RFI has seen growth of over 40% year on year for 16 years and is looking for fast paced ambitious motivated people to help realise its rapid data and geographic expansion plans which will be driven by continued organic growth super charged by our M&A strategy. Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for an Accounts Director with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.

The Role

This is an exciting senior leadership role that provides the opportunity to influence the strategic direction of Australia’s largest bank. The successful candidate will lead the CBA account team within DBM Atlas being responsible for the ongoing servicing and growth of the account. They will be a trusted and respected advisor to the bank, someone who maintains an intimate understanding of the bank’s challenges and objectives and who can offer insight and recommendations the bank can act upon. They will lead a small, highly motivated team and ensure they receive the coaching and leadership they need so they can achieve their career objectives.

Key Responsibilities

• Providing strategic advice to CBA particularly pertaining to NPS measurement and performance / being a trusted advisor to the bank
• Maintaining deep understanding of CBA strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to CBA
• Oversight of all BAU and adhoc deliverables provided to CBA associated with its DBM Atlas subscriptions and ongoing bespoke projects ensuring they are provided to the bank on time/in accordance with SLAs, to the expected standard and without error
• Continual enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours with CBA and adherence to agreed hours during production process
• Identifying and executing on opportunities to improve the way we service the CBA account and to enhance client value
• Liaising with the client on prioritization of tasks based on team capacity and workload
• Receiving briefings for adhoc deliverables, communicating requirements and expectations to the account team ensuring the team always understands context and objectives
• Delivering presentations to senior stakeholders within the bank
• Maintaining strong relationships with the key client stakeholders
• Collaborating with other DBM key account team leads to share knowledge and best practice
• Cascading subject matter expertise through the account team
• Coaching and development of team members

• Minimum of 7 years financial services experience
• Has had a senior role in agency key account team for major financial service client / worked in or led insights department in financial services organisation
• Subject matter expert on NPS performance measurement and reporting
• Team management expertise
• Able to deliver insights up to C-suite client stakeholders
• Excellent leadership and organisational skills
• Detailed understanding of client needs, market and competitive landscape

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave
• Social Events