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Implementation Manager



United States
Posted on Monday, November 20, 2023
As the industry leader in automotive marketing, we’re trusted by the best dealers in North America. From innovative solutions to support from trusted experts, making marketing easier is our job. PureCars provides everything dealers need to attract and convert more customers with tech-driven solutions, unmatched data capabilities, and direct access to support.

We are a certified digital provider for 18 OEM programs and compliant with over 40 brands. We also serve 65 of the top 100 dealer groups in North America. We are proud to partner with leading organizations such as Google, Meta, Amazon, Spotify, Disney+, Microsoft, Oracle, and others to offer the widest range of advertising channels to our dealership clients.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways.

Job Summary - Implementation Manager (Remote - EST or CST)

PureCars is looking for an Implementation Manager to own the critical task of onboarding new customers. As the first impression of the PureCars team and product, it’s imperative this candidate is both highly organized and efficient and excels at being the face of the onboarding process to our partners. Strong communication skills are essential not only with our clients, but also for running the project with internal teams, including but not limited to: Customer Experience, Sales, and Performance. The right candidate successfully manages the timeline, onboarding requirements, and schedules internal/external communication to gather necessary information to guarantee that onboarding at PureCars is a smooth start to the partnership.

Reports to: Senior Manager, Client Onboarding

Salary Range: $60,000-$70,000

What You’ll Do:

Primary Responsibilities

  • Initiate the onboarding process with customers
  • Serve as the primary point of contact for dealers during the onboarding process (customers will be transferred to Account Executives once products are live)
  • Coordinate all pre-launch calls with dealers and Account Executive(s), and Strategic Sales Executives
  • Manage the internal onboarding timeline and task lists to make sure all teams are on schedule
  • Submit customer requests to internal teams (e.g., creative design requests for Display product)
  • Provide proper documentation of all communication with dealers to ensure a seamless transition to the Customer Experience team
  • Maintains extensive knowledge of the PureCars product suite, process, and auto industry trends

Organizational Relationships

  • Performance Managers (Search, Display, Social)
  • Account Executives
  • Strategic Sales Executives
  • Implementation and Support Team
  • Quality Assurance Team

The Skills and Experience You Bring:

  • Minimum 1 year of experience in a marketing/advertising role
  • Project management experience, a plus
  • Strong analytical, quantitative, and problem solving skills
  • Ability to manage multiple tasks and work with others
  • Excellent attention to detail, organizational skills
  • Experience implementing processes, a plus
  • Strong written and verbal communication
  • Self-motivated and resourceful
  • Able to shift priorities as needed

PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart!