Diversis Portfolio Careers

Join the Diversis community of PeopleFirst Leaders

Subject Matter Expert



United States
Posted on Monday, November 20, 2023
As the industry leader in automotive marketing, we’re trusted by the best dealers in North America. From innovative solutions to support from trusted experts, making marketing easier is our job. PureCars provides everything dealers need to attract and convert more customers with tech-driven solutions, unmatched data capabilities, and direct access to support.

We are a certified digital provider for 18 OEM programs and compliant with over 40 brands. We also serve 65 of the top 100 dealer groups in North America. We are proud to partner with leading organizations such as Google, Meta, Amazon, Spotify, Disney+, Microsoft, Oracle, and others to offer the widest range of advertising channels to our dealership clients.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways.

Job Summary - Subject Matter Expert (Remote - CST preferred)

We are looking for a Subject Matter Expert to undertake back end account management responsibilities and work closely with our Account Director team to draft content for your book of business. Your duties will involve communicating with your account director around what is needed within your book of business and executing on campaign creation.

An effective Account director has great aptitude in building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise subject matter experts.

The goal is to ensure the company’s retention of clientele and facilitate further growth.

Salary: $48,000

What You’ll Do:

  • Plan campaigns and outreach to dealership customers
  • Maintain close relationships with your Account Director
  • Execute on goals and objectives for all accounts to meet goals and maintain account retention within your book of business
  • Assist Account Director in pulling month end reports where needed
  • Communicate with customers around email and SMS approvals
  • Understand customer requirements and needs to offer suitable solutions
  • Come up with creative ideas for customer communication
  • Ensure the timely delivery of services and products to clients
  • Resolve issues to maintain and strengthen customer trust
  • Escalate customer concerns to appropriate internal personnel
  • Drive product road map by flagging customer and internal requests

The Skills and Experience You Bring:

  • Proven experience as a subject matter expert or similar role
  • Knowledge of performance evaluation techniques and metrics
  • Working knowledge of MS Office and/or relevant software (e.g. Salesforce)
  • Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
  • Outstanding organizational skills
  • BSc/BA in business administration, sales or relevant field

Our Perks & Quirks:

  • Rich Benefits Plans - Health, dental, vision, 401(k), paid parental leave, and more!
  • Open PTO Policy - Take what you need, when you need it.
  • Internal Growth - Over ⅓ of the positions opened and filled are with our own employees.
  • Learning and Development - Robust new employee onboarding, leadership, and management training.
  • Radical Transparency - All employees have direct access to our executive leadership, whether in recurring town halls or direct conversation and mentorship.
  • Diversity & Inclusion - Come one, come all! Between ongoing training, panels, celebrations, and more, our DEI team ensures every employee knows they belong here.

Salary Range: Up to $48K depending on experience.

PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart!