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Regional Manager of Client Experience



United States
Posted on Friday, September 15, 2023
Who is PureCars?

PureCars helps unlock the full sales potential of automotive dealers across the US and Canada using a proprietary multi-channel advertising and analytics software platform combined with a team of high-touch digital strategy experts. By utilizing our extensive data library, DMS connectivity, and our digital advertising and attribution solutions, our platform enables automotive dealers to capture more customers, optimize digital advertising spend and maximize profitability while providing mission-critical business insights and analytics.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways. Come join us as we take on the ad-tech and automotive industries by storm.

Job Summary - Regional Manager Of Client Experience

PureCars is seeking a Regional Manager of Client Experience to join us as our team, technology, and client base continues to grow. This individual will report to the Director of Client Experience, Direct Accounts and will be responsible for leading a team of Account Managers as our client base continues to grow. The mission for this individual will be to continue to decrease the churn rates of their team while also successfully identifying areas for and executing strategies around account expansion. If you’re looking to flex your management skills, lead with a combination of data and empathy, and implement and enforce best Account Management practices, we want to hear from you!

What You’ll Do:
  • Manage the success and professional growth of a team of Digital Account Managers who are responsible for the relationship management, retention, and growth of PureCars’ client base.
  • Oversee the daily and weekly activity of your direct reports as well as the digital marketing performance of each account within the representative’s account base to proactively identify opportunities for account expansion and/or risks of churn.
  • Act as the primary point of escalation for all high-level or complex customer issues shared by your direct reports and effectively prescribe and implement solutions.
  • Partner with Performance and Sales leadership to identify communication and process improvement opportunities leading to increased retention and the acquisition of additional rooftops.
  • Analyze individual, team, and account performance data with your direct reports on a consistent basis, share performance data with the Director of Client Experience, Direct Accounts and establish and manage go-forward action plans with your team.
  • Interface directly with clients, conduct and shadow on technical QBR calls, and present performance metrics of your total book of business to internal executives.

The Skills and Experience You Bring:
  • Track record of success in managing a large book of clients within a digital marketing/SaaS environment. Automotive tech experience is highly preferred.
  • Strong technical knowledge and ability to communicate technical concepts around Search (paid and organic), Programmatic, and Social Media digital marketing technologies and best practices.
  • Experience in coaching and mentoring other Account Managers, tracking direct report activity metrics, and identifying churn risks and growth opportunities within client accounts.
  • Adept in Account Management best practices and in teaching successful methods in order to scale best practices across teams.
  • The perfect combination of data-driven decision making combined with a human-oriented approach towards relationship management and growing others.
  • Excellent communication and presentation skills - you will regularly present to internal executives and national clients!

PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart!