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Application Support Analyst (Virtual/Remote)

InductiveHealth Informatics, Inc.

InductiveHealth Informatics, Inc.

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See open jobs at InductiveHealth Informatics, Inc..
IT, Customer Service
Atlanta, GA, USA
Posted on Friday, January 19, 2024
Mission + People + Culture: With a corporate Mission to stop disease through technology, InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies. Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology, informatics, and disease surveillance to engineers and product teams building high performance, modern solutions. Mission + People are unified around a virtual first Culture centered around teamwork, relentless focus on client outcomes, and individual accountability.
Why work at InductiveHealth?
1. Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes.
2. Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally.
3. Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes.
4. Feedback: "Open and honest" is part of our corporate values that builds a culture of professional growth to support client success.
5. Impact: Your individual contributions will stop the spread of disease and improve individual, community, and population health outcomes.
Based on our continued growth, InductiveHealth is expanding our State and Local business unit with an Application Support Analyst. This role will support the implementations of new clients within our SaaS portfolio with emphasis on system configurations, report creation, client localizations, assisting with data migration and external system integration efforts, system testing, and providing system expertise to the clients as they migrate to their new electronic disease surveillance system (EDSS).
You’ll work with clients, project managers, and business analysts to configure an EDSS to meet jurisdiction-specific requirements – you’ll do things like design questions, create queries, create ad-hoc reports, provide metrics and data quality analyses, provide guidance externally on best practices for using the application and internally for supporting the application, and create system workflows. You’ll create documentation for all system configurations for internal support and assist with documentation that will be provided to the client. You’ll provide input to the InductiveHealth training team to ensure high quality system training to the end users.
While this role will specifically support EpiTrax™ and EMSA, we welcome applicants with backgrounds in other EDSS.

What are we looking for?

  • Undergraduate degree in computer science, engineering, or similar area of study
  • 3+ years of experience in technical administration and operations of Public Health IT solutions, encompassing knowledge and best practices in disease surveillance technology. Preference will be given to candidates with expertise in EpiTrax and EMSA solutions, but a broader background in managing and optimizing public health IT systems is highly valued
  • Preferred experience working in a state public health agency or similar operating environment
  • Preferred experience with data integration engines such as Lyniate Rhapsody or Mirth Connect
  • Preferred experience with Health Level Seven (HL7) electronic messages including ADT or ORU including national implementation guides
  • High quantitative aptitude with problem solving abilities
  • Naturally curious with high levels of self-motivation
  • Experience working in virtual organizations and working with clients across the United States

What will make you stand out?

  • Experience collaborating with developers, business analysts, project managers, and clients to create or manage a system to support disease investigation activities within a public health authority
  • Experience with system testing and supporting end-user acceptance testing, including creating test cases for internal and external uses
  • Experience executing user requirements into system configurations or identifying when custom code development is needed to achieve client needs
  • Experience working in a state public health agency or similar operating environment
  • Experience with data integration engines such as Lyniate Rhapsody or Mirth Connect
  • Experience with Health Level Seven (HL7) electronic messages including ADT or ORU including national implementation guides
  • High quantitative aptitude with problem solving abilities
  • Naturally curious with high levels of self-motivation
  • Experience working in virtual organizations and working with clients across the United States
Benefits and Perks: InductiveHealth offers competitive benefits and perks including:
· Virtual first, remote organization and culture
· Flexible Paid Time Off (PTO)
· 401(k) retirement plan with corporate matching
· Medical, prescription, vision, and dental coverage (multiple plans based on your needs)
· Short Term and Long Term Disability (for employee)
· Life Insurance (for employee)
· New Team Member support for home office setup
Target Salary Bands: Each team member’s compensation decisions are based on several inputs, and we expect many of the candidates who are offered positions to fall within the advertised salary band. We recognize that the team member hired may be less (or more) experienced than the posted job description therefore impacting compensation decisions.
About InductiveHealth: InductiveHealth (www.inductivehealth.com) was co-founded by Matthew Dollacker and Stephen Macauley in 2013. Today, InductiveHealth is headquartered in Atlanta, Georgia and has over 80 team members across the United States supporting state, tribal, local, and territorial (STLT) public health agencies in addition to Federal agencies such as the Centers for Disease Control and Prevention (CDC). In early 2021, InductiveHealth became the exclusive commercial partner of Johns Hopkins University Applied Physics Laboratory (JHU/APL) for the Electronic Surveillance System for the Early Notification of Community-based Epidemics (ESSENCE) syndromic surveillance solution. To accelerate growth in the wake of the COVID-19 pandemic, InductiveHealth become a portfolio company of Diversis Capital (https://www.diversis.com/) in early 2022.
InductiveHealth is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, or disability.

This job is no longer accepting applications

See open jobs at InductiveHealth Informatics, Inc..