As an IT Operations Specialist, you will be responsible for providing comprehensive technical assistance to our employees, ensuring that their hardware and software needs are met efficiently. You will play a critical role in maintaining a seamless and secure IT environment by handling new user onboarding/offboarding, system provisioning, hardware inventory management, security enforcement, general hardware diagnostics, AV support, and addressing general user assistance requests.

Key Responsibilities:

• New User Onboarding/Offboarding:
• Coordinate and facilitate the setup of new user accounts and profiles.
• Assist in providing training and orientation for new employees on IT systems and policies.
• Ensure the secure removal of access and data for departing employees.
• System Provisioning:
• Configure, install, and deploy computer systems and software applications.
• Ensure that all systems are up-to-date with the latest software and security patches.
• Maintain a standard image for system deployment.
• Hardware Inventory:
• Keep track of hardware assets, maintaining accurate records and documentation.
• Perform periodic hardware inventory audits.
• Assist in ordering and tracking IT equipment and accessories.
• Security Enforcement:
• Enforce and promote IT security policies and best practices.
• Monitor and respond to security incidents and threats as they arise.
• Collaborate with the IT team to implement security measures and updates.
• General Hardware Diagnostics:
• Troubleshoot and resolve hardware-related issues for end-users.
• Provide first-level support for printer, scanner, and other peripheral devices.
• Collaborate with IT specialists for more complex hardware problems.
• AV and Office Technical Assistance:
• Set up and maintain audio-visual equipment for meetings and presentations.
• Address technical issues related to AV equipment promptly.
• Provide technical support for office equipment, such as copiers and fax machines.
• General User Assistance:
• Address user inquiries and technical issues via phone, email, or in person.
• Provide remote support and guidance to employees for common software and hardware problems.
• Escalate complex issues to the appropriate IT team members and follow up to ensure resolution.

Qualifications:

• Proven experience in a technical support role or a related field.
• Familiarity with operating systems (Windows, macOS) and software applications.
• Strong troubleshooting and problem-solving skills.
• Knowledge of IT security best practices.
• Excellent communication and customer service skills.
• Ability to work effectively both independently and as part of a team.
• IT certifications (e.g., CompTIA A+, ITIL) are a plus.

And to delight its employees, Fishbowl offers benefits that include PTO, Health, Dental, Vision, Life, 401K matching and much more! Our office is based in Orem, UT.

E-Verify

Fishbowl participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.

EEO

Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA

Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.