About Fishbowl

Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.

To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl’s growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.

The Opportunity

Fishbowl is seeking a dedicated and proactive Atlassian Administrator to focus on configuring, managing, and maintaining our Atlassian instance (Confluence, Jira, Jira Service Management) to ensure optimal performance and usability for all users. This role involves working closely with various teams to gather requirements, implement solutions, and provide ongoing support to enhance project management, ticket submission, and workflow efficiency.

Responsibilities

• Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools.
• Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite.
• Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests.
• Provide user management, training, and support for Atlassian Suite.
• Create and maintain detailed technical and user-facing documentation.
• Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality as needed.
• Collaborate on problem resolution, team decisions, and project planning.
• Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins.
• Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience administering Atlassian product suite mainly Jira, Confluence, and Jira Service Manager.
• Atlassian Certified Professional (preferred).
• Experience with Atlassian integrations and automation tools (e.g., ScriptRunner, OKR, Slack).
• You are inclined to Google things you don’t know before asking someone.
• Excellent critical thinking, written and verbal communication skills, coupled with strong troubleshooting abilities.
• Capable of thriving both independently and collaboratively in a fast-paced environment.
• This is a full-time, in-office position based at our headquarters in Orem, Utah.

Benefits

• Flexible PTO with no accrual needed allowing employees the time they need away from work
• Multiple healthcare options to choose from including PPO and CDHP options with matching company contributions to an employee’s HSA account
• Paid parental leave
• 401K matching
• On-site gym, company paid lunches, fully stocked snack bins and refrigerators in the office (anyone want a Monster to drink?)
• Generous anniversary experiences for employees on their anniversaries
• A team environment where people want to work from the office.
• And much more!

E-Verify

Fishbowl participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.

EEO

Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA

Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.